Information about the Alte Mühle from A-Z. Here you can read all the information about your holiday with us. Do you have any other questions? Then get in touch, we’re happy to chat!
The rooms are ready for you from 2 pm on the day of arrival.
Please vacate your room by 10 am on your day of departure.
On departure you can pay your bill in cash, with EC-card, Visa-, Master- or Eurocard. Payment by credit card is subject to a 1% charge (cost price). We would like to point out that it is no longer possible to accept cash payments of amounts over EUR 1,999.00 in Italy. You are welcome to pay your hotel bill up to EUR 1,999.00 in cash and settle the rest by EC card or credit card.
We charge an additional surcharge of EUR 20.00 per night for single rooms.
You are welcome to bring your dog with you. Please note that animals are not allowed in the restaurant or the pool and wellness areas. We charge an additional EUR 20.00 per day for your dog (without food).
The tourist tax is EUR 2.50 per person from 14 years and day.
Short stay and long stay:
The prices are valid according to the tables: From 1 to 4 days and from 5 days.
For long stays from 14 days, you will receive a EUR 50.00 reduction per person.
Our prices are per person and day/week or package including luxury half board.
Covid-19 cancellations: Conditions valid until revoked
- Up to 7 days before arrival, no costs will be charged. During this period, you can change your dates of stay free of charge and postpone your deposit to a later date.
- For cancellations made between 7 days and the date of arrival, the deposit will be retained.
These conditions only apply in the event that you are unable to use your stay due to the Covid-19 emergency (travel ban).
Travel cancellation insurance:
For your protection and ours, we recommend that you take out travel cancellation insurance. We would be happy to book this for you. You can also buy them online>> HOGAST travel cancellation insurance. Feel free to contact us should you have any questions.
Regular Guest Bonus:
From the third stay onwards, we grant our regular guests a discount of 5% on the price of the B&B for a stay of at least 5 days.
We understand that sometimes you may not be able to take your holiday. Please let us know in good time. Cancellations made up to 31 days of arrival will not incur any additional charges. For cancellations between 30 and 15 days before arrival, the deposit will not be refunded. For cancellations up to 14 days prior to arrival, 50% of the booked stay will be charged. For cancellations between 7 days and 1 day prior to arrival, 90% will be charged. In case of early departure or no-show, the entire stay will be charged. Cancellations will only be accepted in writing!
IMPORTANT NOTICE: These cancellation conditions are independent of whether the cancelled rooms are rented out again wholly or partially.
Our bank details:
Südtiroler Sparkasse Filiale Sand in Taufers.
IBAN: IT26 E 06045 58270 0000 00201500